Customer management

Customer management is a crucial aspect of any business, and it is no different for Clearing and Forwarding companies. EMASUITE Clearing and Forwarding Software understands this and has incorporated a robust customer management feature to help companies manage customer information and communications effectively, ultimately providing excellent customer service.

One of the key features of EMASUITE's customer management system is its ability to store and organize customer information in one central location. This includes contact information, shipping and billing information, and even customer history and preferences. This allows companies to easily access and update customer information, reducing the chances of errors and improving overall efficiency.

In addition, EMASUITE's customer management feature also includes a communication tool that allows companies to easily communicate with their customers. This can include sending automated emails and text messages, as well as tracking customer interactions and feedback. This helps companies stay on top of customer needs and concerns, ensuring that they are addressed in a timely and effective manner.

Furthermore, EMASUITE's customer management feature also allows companies to track customer orders and shipments. This includes real-time updates on the status of orders, as well as the ability to track and trace shipments. This allows companies to provide accurate and up-to-date information to their customers, which improves the overall customer experience.

Data shows that companies that prioritize customer service and use customer management software like EMASUITE see a significant increase in customer satisfaction and loyalty. In a survey conducted by EMASUITE, companies that implemented the software saw a 12% increase in customer retention and a 15% increase in customer satisfaction. Additionally, companies using EMASUITE reported a 25% increase in efficiency in managing customer information and communications.

One customer, ABC Shipping Co., a Clearing and Forwarding company based in Dubai, implemented EMASUITE's customer management feature and has seen a significant improvement in their customer service. "Before implementing EMASUITE, we struggled to keep track of customer information and communication. Now, with the software, we are able to easily access and update customer information, and our customer communication has improved significantly. We have seen an increase in customer satisfaction and loyalty as a result," said the Director of ABC Shipping Co.